Privacy Policy

High Five Cyber LLC (“High Five Cyber,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit highfivecyber.com, contact us, schedule a consultation, subscribe to our communications, or otherwise interact with our website and related online services.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through highfivecyber.com and related public-facing communications.

It does not govern information that High Five Cyber processes on behalf of managed-services, cybersecurity, or IT-support clients. Information processed on behalf of clients is governed by the applicable client agreement, service terms, instructions, and any related data-processing agreements.

2. Information We Collect

Information You Provide

We may collect information that you voluntarily provide to us, including:

• Your first and last name

• Business or company name

• Business email address

• Telephone number, if you choose to provide one

• Information included in messages or inquiries

• Appointment and scheduling information

• Information about services you are interested in or receive from us

• Any other information you choose to provide

Please do not submit passwords, Social Security numbers, financial account information, protected health information, or other highly sensitive information through our general website contact forms.

Information Collected Automatically

When you visit our website, certain technical and usage information may be processed automatically by us or our service providers in connection with operating, securing, analyzing, and delivering the website.

This information may include:

• Internet Protocol (IP) address
• Browser type and version
• Device type and operating system
• Referring website or page
• Pages viewed and resources requested
• Website interactions and session information
• Dates and times of visits
• Approximate geographic location
• Security, diagnostic, and error information
• Cookie identifiers, local-storage values, and similar technical information

We use Google Analytics to help us understand how visitors use our website. Google Analytics may process information about website visits, sessions, devices, browsers, referral sources, interactions, and approximate geographic location.

Google Analytics uses IP addresses during data collection to derive approximate location information. Google states that IP addresses are discarded before they are logged in Google Analytics.

Information Received Through Scheduling Services

When you schedule a consultation through Zoom Scheduler or another scheduling service made available through our website, we may receive information such as:

• Your name
• Email address
• Company or organization name
• Selected meeting date and time
• Time zone
• Appointment details
• Telephone number, if requested or voluntarily provided
• Information you include with your booking

Zoom and related service providers may process information as necessary to provide scheduling, calendar, meeting, notification, and related services.

3. How We Use Personal Information

We may use personal information to:

• • Respond to inquiries and service requests
  • Communicate with prospective and existing clients
  • Schedule, confirm, reschedule, and manage appointments
  • Evaluate whether our services may meet your organization’s needs
  • Provide requested information about our services
  • Provide and support services requested or purchased by customers
  • Operate, maintain, secure, and troubleshoot our website
  • Detect and prevent spam, fraud, abuse, automated activity, and security threats
  • Maintain appropriate business and communication records
  • Improve the reliability, security, and functionality of our website
  • Understand how visitors use and interact with our website
  • Measure website traffic, performance, and the effectiveness of our content
  • Enforce our agreements and protect our legal rights
  • Comply with applicable legal and regulatory obligations
  • Carry out other purposes disclosed to you when information is collected

4. Cookies and Similar Technologies

Our website may use cookies, local storage, scripts, and similar technologies to operate correctly, provide website functionality, protect forms, maintain security, remember privacy preferences, and support third-party features.

Essential and Functional Technologies

We use technologies that are necessary or useful for the operation and functionality of the website.

These may include technologies associated with:

• WordPress
• Elementor and Elementor Pro
• Website security
• Form functionality
• Consent and privacy-preference management
• Website administration and technical operation

Some cookies or local-storage values detected on the website may relate only to logged-in administrators, website editors, or WordPress and Elementor configuration and may not be used for ordinary public website visitors.

Consent and Privacy Preferences

We use a consent-management platform to provide visitors with privacy choices and to manage the operation of certain website technologies.

Where applicable, visitors may use the privacy controls made available on our website to review or change their preferences.

Essential technologies that are necessary to provide the website, maintain security, remember privacy choices, or provide specifically requested functionality may operate regardless of optional privacy preferences.

If we introduce non-essential analytics, advertising, or similar technologies in the future, we will update our disclosures and consent-management configuration as appropriate.

Analytics Technologies

We use Google Analytics to help us understand how visitors interact with our website and to measure website traffic and performance.

Google Analytics may collect or process information such as:

• Pages viewed
• Website interactions and session activity
• Referral sources
• Browser and device information
• Approximate geographic location
• Dates and times of visits
• Pseudonymous identifiers stored through cookies or similar technologies

Google Analytics uses a first-party cookie, commonly named _ga, to help distinguish visitors and sessions. The cookie contains a pseudonymous identifier rather than information such as your name or email address.

Google Analytics may receive an IP address when a request is made. Google states that IP addresses are used during collection to derive location information and are discarded before being logged in Google Analytics.

We use analytics information to understand website usage, evaluate website performance, and improve our content and services.

We do not use Google Analytics to collect information such as names or email addresses through its standard website analytics implementation.

Where applicable, Google Analytics is controlled through our website privacy and consent-management tools. You may use the privacy controls available on our website to manage your analytics preferences.

Browser Privacy Signals

Our privacy-management system is configured to recognize supported browser-based privacy preference signals, including Global Privacy Control (GPC) and, where technically supported, Do Not Track (DNT).

When a supported privacy signal is detected, our consent-management system may automatically apply corresponding restrictions to non-essential technologies.

Global Privacy Control is designed to communicate certain privacy opt-out preferences. Do Not Track is a separate browser signal and is not interpreted uniformly across websites, browsers, or privacy laws.

We do not currently sell personal information or use website information for cross-context behavioral advertising.

Browser Controls

Most browsers also allow you to delete, block, or restrict cookies and similar storage technologies through browser settings.

Changing browser settings may affect the operation of certain website features.

5. Cloudflare Turnstile and Website Security

We use Cloudflare Turnstile to help distinguish legitimate website activity from automated submissions, spam, abuse, and other potentially harmful activity.

Cloudflare may process technical and interaction information in connection with providing Turnstile and related security services. Depending on the interaction, this information may include:

• IP address
• Browser and device information
• Website interaction information
• Security and risk signals
• Other technical information necessary to identify automated or abusive activity

Turnstile is used for security purposes and is not used by High Five Cyber for behavioral advertising.

Cloudflare may process information according to its own privacy and security practices.

6. Google Fonts

Our website may use Google Fonts to provide website typography.

When fonts are loaded directly from Google servers, a visitor’s browser may connect to Google and transmit technical information such as an IP address, browser information, and the requested font resource.

We may change the way fonts are delivered in the future, including by hosting font files locally.

7. How We Disclose Personal Information

We may use website hosting, content-management, development, infrastructure, security, analytics, form, backup, and related technology providers. These providers may process information as necessary to provide services on our behalf and support the operation, security, measurement, and functionality of our website.

Website and Technology Providers

We may use website hosting, content-management, development, infrastructure, security, form, backup, and related technology providers.

These providers may include organizations associated with:

• WordPress
• Elementor
• DigitalOcean
• Cloudflare
• Google
• Other website and infrastructure providers

These providers may process information as necessary to perform services on our behalf or provide functionality requested through the website.

Scheduling and Communication Providers

We may disclose or make information available to Zoom and other providers used to:

• Schedule appointments
• Host meetings
• Send meeting confirmations
• Manage calendars
• Support business communications

Professional Advisers

We may disclose information to attorneys, accountants, insurers, consultants, and other professional advisers when reasonably necessary for professional, business, compliance, or legal purposes.

Legal, Safety, and Compliance Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, legal process, court orders, or government requests
• Protect the rights, property, or safety of High Five Cyber, our clients, website visitors, or others
• Detect, investigate, or prevent fraud, abuse, or security incidents
• Enforce our agreements and policies
• Establish, exercise, or defend legal claims

Business Transactions

Personal information may be disclosed or transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.

With Your Direction or Consent

We may disclose information for other purposes when you direct us to do so, request a service that requires the disclosure, or provide your consent.

8. Sale, Sharing, and Targeted Advertising

High Five Cyber does not sell personal information for monetary compensation.

We do not currently disclose personal information for cross-context behavioral advertising or use information collected through our website to display targeted advertisements based on a visitor’s activities across unrelated websites or services.

We do not currently use advertising pixels such as Meta Pixel, Google Ads remarketing, or similar behavioral-advertising technologies.

If these practices change, we will update this Privacy Policy and provide any notices, consent mechanisms, or opt-out choices required by applicable law.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, contractual, security, and legal purposes.

Retention periods may vary depending on the type of information and our relationship with you.

We may retain information as necessary to:

• Respond to inquiries
• Provide requested information
• Manage appointments
• Maintain business relationships
• Provide and support services
• Maintain appropriate business and communication records
• Protect our systems and investigate security incidents
• Prevent fraud or abuse
• Resolve disputes
• Enforce agreements
• Establish or defend legal claims
• Meet tax, accounting, contractual, regulatory, or other legal obligations

Information that is no longer reasonably necessary may be deleted, anonymized, or securely disposed of in accordance with our practices and applicable requirements.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, website and network security protections, anti-spam and anti-abuse technologies, and other safeguards appropriate to the nature of the information and our operations.

No website, network, storage system, or method of electronic transmission can be guaranteed to be completely secure.

You should use appropriate caution when transmitting information online and should not submit passwords, financial account information, Social Security numbers, protected health information, or other highly sensitive information through general-purpose website forms.

11. Your Privacy Choices and Rights

Depending on where you live, the nature of our relationship with you, and applicable law, you may have certain rights or choices concerning your personal information.

These may include the right to request that we:

• Confirm whether we process your personal information
• Provide access to certain personal information
• Correct inaccurate personal information
• Delete certain personal information
• Restrict or object to certain processing
• Provide certain information in a portable format
• Honor applicable opt-out rights
• Withdraw consent where processing is based on consent

You may submit a privacy request by emailing privacy@highfivecyber.com.

Where available, you may also use the privacy or opt-out controls provided through our website.

We may need to verify your identity before completing certain requests.

We may decline, limit, or modify a request when permitted or required by applicable law. We may also retain information when necessary for security, fraud prevention, contractual obligations, recordkeeping, legal compliance, or the establishment or defense of legal claims.

Authorized agents may submit requests where permitted by applicable law. We may require reasonable evidence of the agent’s authorization and may require verification of the individual associated with the request.

12. International Visitors

High Five Cyber is based in the United States, and our website and services are primarily intended for businesses and individuals located in the United States.

If you access our website from another country, information you provide or that is processed through the website may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Privacy and data-protection laws in those locations may differ from those in your country.

Accessing our publicly available website from another country does not necessarily mean that High Five Cyber offers or targets services to residents of that jurisdiction.

13. Children’s Privacy

Our website and services are intended for businesses and business professionals.

They are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

If you believe a child has provided personal information to us, contact privacy@highfivecyber.com so that we can review and, where appropriate, delete the information.

14. Third-Party Websites and Services

Our website may contain links to, integrations with, or functionality provided by third-party websites, platforms, and services.

Third parties may have privacy, security, and data-handling practices that differ from ours.

High Five Cyber is not responsible for the privacy, security, content, or practices of third-party websites or services that we do not control.

We encourage you to review the privacy notices of third-party services before providing personal information to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our services
• Website functionality
• Technologies we use
• Service providers
• Business practices
• Privacy requirements
• Applicable laws or regulations

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of the policy.

If appropriate, material changes may also be communicated through the website or another reasonable method.

16. Contact Us

For questions, concerns, or privacy requests, contact:

High Five Cyber LLC
Website: highfivecyber.com
Email: privacy@highfivecyber.com